1. Order Acceptance and Cancellation
Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Promotions will be refunded and reactivated in your account, as long as the promotion has yet to expire.
Once a pre-order option is closed and the preorder accepted by Arias New York, we will not be able to make changes to the order. This includes size changes, style changes, quantities, etc. We will try to accommodate late preorder requests, but this is purely at our discretion. As soon as the pre-order has been placed and the pre-order has closed, it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer as soon as it is confirmed. Any other cancellation requests are at the discretion of Arias New York, and may only be refunded as Site Credit.
Shop orders may be canceled any time before the order is packed by contacting email@example.com as soon as possible. You will receive a full refund, including any shipping, duties, and/or regional taxes.
2. Payment Terms
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:
- All orders are subject to verification for security reasons. You may be contacted and will have 48 hours to complete verification process. If you do not respond after such time, you will be notified and the order will be canceled and refunded in the original payment method.
- All payments may be processed in United States dollars. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards outside of US Dollars will be calculated using currency conversion on the day of the transaction. You agree that Arias New York is not responsible for any credit shortages due to currency conversion rates.
- If you preorder Products, you will be required to pay 100% of the amount due as a deposit at the time you place your order, exclusive of shipping fees and taxes. Please note that any available Site Credit will be automatically applied towards the balance of any pending orders.
- If you order Products available for immediate shipping from our website, you will be required to pay the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order. International customers will be responsible for any and all applicable VAT and import taxes/duties.
- Please be aware that for pre-orders you should expect a wait period of approximately four to six (4 to 6) months between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window will be noted on the Product page of the respective pre-sale.
3. Changes in Products and Pricing
We may update and revise our offerings of Products at our discretion and may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, price changes, errors in advertisements, and other extenuating circumstances.
4. Shipping Fees, Taxes, and International Duties
If you are shipping within the United States of America, sales tax will be charged on orders shipping to New York State. For preorder Products, this tax will be charged at such time as the Product is ready for shipment and for all other Products, this tax will be charged at the time you place your order for the Product.
No other tax or import duty will be applied to orders shipped within the United States.
Orders shipped from our warehouse will be sent via UPS within the domestic United States and UPS to international destinations
If you are shipping outside the United States, the shipment will be on a DDU (Delivery Duty Unpaid) basis and no taxes or duties will be charged by Arias New York. This detail will be noted at Checkout and on the confirmation email sent once order has been placed. As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival.
5. Shipping Policy
We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees.
Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.
These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.
All orders are dispatched with ‘Signature Required’ and may be left at a residence deemed safe by the delivery company. If you prefer to have your order shipped without ‘Signature Required’ please contact firstname.lastname@example.org so that we may make arrangements. Arias New York will not be responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature.
Arias New York is also not responsible for any international shipping delays caused by the customs clearance process.
6. Price Adjustment Policy
Arias New York will honor price adjustments on products purchased within a 15-day period prior to the start of a sale. Please note that the product has to still be available on the site in the same size originally purchased. All approved price adjustments will be issued in the form of Site Credit and the product will be a Final Sale.
Arias New York is only able to honor price adjustments at the initial markdown, and will be unable to honor them with subsequent markdowns or changes in prices, if any. Arias New York will not price match any sale or discount prices with any other retailers.
7. Return Policy
Arias New York offers complimentary return shipping on all orders. We are pleased to accept timely returns of new and unused products within 15 days from the date you received your order. Returns can be refunded to the original method of payment. Pre-orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring or updating card information.
Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including hanging tags. If your order did not include the proper packaging please email email@example.com.
Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by Arias New York.
Items that become damaged as a result of normal wear and tear are not considered to be faulty. Arias New York will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.
Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.
Any product returned outside of the 15-day return policy are at the discretion of Arias New York, and may not be accepted or only accepted for Site Credit.
We have made every effort possible to ensure the colors are displayed as accurately as possible. Arias New York cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact firstname.lastname@example.org prior to placing your order.
All products not eligible to be returned will be noted in the Product Details.
If you would like to return a product not listed above, you must email email@example.com with your order number or name and the reason for return. Once your return is authorized you will receive a return confirmation, instructions, international commercial invoices (where applicable) and prepaid shipping label. Your refund will be issued to your original form of payment once the return has been received and processed by our warehouse.
You may use one (1) return label to return multiple products from different orders in one package. Simply affix one of the return labels to the outside of the box. International orders must include any and all commercial invoices of the products being returned to prevent any delays with clearing international customs.
Our free return shipping does not apply to items outside the continental United States. We prefer our products are returned to Arias New York using the provided labels to ensure the products are protected and insured. However, you may return goods at your sole risk and expense using any safe and secure means. We do request that you contact us at firstname.lastname@example.org regarding such returns. Please note that Arias New York may not accept liability for any goods returned to us outside our own return labels.
8. Contests and Promotions
On occasion, Arias New York may issue promotional codes, site credits, and similar “gift certificates” which will provide a credit towards a purchase on the Website when redeemed at checkout. These codes are non-transferrable and are to be used only by the intended recipient. In particular, Arias New York reserves the right to cancel a promotion and/or to reject redemption of a promotional code when the total value of the promotional code exceeds a certain value, generally the price of the item for which the promotional code is used.
Promotions are only eligible for full-priced products and are limited to one per transaction. Minimum spends may be required and will be communicated on any correspondence. Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. Arias New York shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotion or any failure or inability of a customer to use a promotional code for any reason.
Promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. These are to be paid by you. Promotions may be applied to new Trunkshow orders, but will only be deducted from the balance due. The deposit must be paid at the time the order is placed, in order to submit to the brand.
All promotions have an expiration date which will be indicated in your account or in any communication to the customer. Once a promotion has expired the amount may not be refunded. If the promotion is still active, it will be refunded back to the customer’s account to be used towards a future order.
Any and all Arias New York contest rules and regulations will be communicated directly to the customer.